Are these pallets safe? Many pallets are treated with dangerous chemicals.
Our pallet beds are made from 100% re-purposed cedar wood and not reclaimed pallet wood so they are not treated with dangerous chemicals like typical wood pallets.
Will a full size bed fit on the queen frame?
The size of a full bed is typically about 5in shorter than a queen bed but some full beds (Full XL’s) are the same length as a queen (80in). The frame will fit a full mattress nicely, you just might see more of the wood than with a queen.
Can I return my product?
Our return policy lasts for 10 days from date of delivery or 3 weeks from the date of purchase. There are restocking fees assessed for returns or exchanges made within the specified return window. The final day for returns is calculated based on when the product is delivered, not time of order.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Will your beds snag or tear my sheets?
No. All of our beds are hand-sanded to be smooth to the touch and finished with a clear coat sealant.
Which size beds have the 18" overhang/step?
Can I get my product personalized?
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Do you ship overseas?
Sorry not at this time.
How long will it take to get my Pallet Bed?
For Natural Finish Beds and Platforms: Orders will typically take about 3-5 business days to ship.
For Stained Beds and Platforms: Orders will typically take about 5-10 business days to ship.
Transit time will be an additional 3-5 business days depending on where you are located. Delivery details will be provided in your confirmation email and delivery is by appointment only.
What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Any other questions? Contact Us
You can contact us through our Contact Page. We will be happy to assist you.
You can also contact us at firstname.lastname@example.org or 1-888-867-5301.