Our return policy lasts for 5 days from date of delivery. There are restocking fees assessed for returns or exchanges made within the specified return window. The final day for returns is calculated based on when the product is delivered, not time of order.
PalletBeds.com guarantees the workmanship of our products and warrant that our products will be shipped to you free of manufacturer defects and shipping damage. Within the specified return and/or exchange period, we will replace damaged pieces and/or products at our discretion. Shipment must be delivered to access any shipping damages. Please note box damages upon delivery but do not refuse.
If you wish to cancel an order for any reason, you must cancel within 24 hours from the time you placed the order. If you cancel after this 24 hour period, we may at our discretion charge up to a 25% cancellation fee to cover costs already used in preparing your Pallet Bed(s).
Our return policy is 5 days from date of delivery or 3 weeks from the date of purchase. A restocking fee of 25% will be charged on all returned items. This fee will be applied against the refund amount and does not include shipping costs. Customers are responsible for all return shipping costs when returning items for a refund.
To be eligible for a return or exchange, the product must not have been used, you must be able to to ship the product back in a condition free of modifications, intentional misuse or abuse. We also cannot accept returns of products that have been modified, altered or damaged in any manner.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund request is approved, then your refund payment will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds (if applicable)
Sometimes refunds can take extra time to be posted on your credit card or bank account. We make every attempt to post refunds as fast as possible and we want the return process to be as smooth as possible.
You will receive notification from us whenever we have posted a refund to you.
If you are missing a refund payment from us, please double check your receipt for the method of payment used. Double check that the statement you are using for verification is the one used for the original method of payment. If this is correct, please contact the financial institution affiliated with that method of payment and ask if they can confirm a pending refund payment.
If you’ve done all of this and you still have not received your refund yet (and the refund does not show as pending), do not hesitate to contact us at firstname.lastname@example.org or via phone at 888-867-5301.
Sale items (if applicable)
You will be refunded the value you paid (including all applicable adjustments for gift certificates, coupons and/or promotions) for the product at the time of purchase.
To return your product, you should ship it to:
Pallet Beds Co.
1160 Pioneer Rd. Ste# 4
Salt Lake City, UT 84104
You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We offer no warranties or guarantees that we will receive your returned item. Refunds will not be processed if the returned items are not received.